FAQs & Help

Answers to frequently asked questions and contact details if you need help

If you have received a contact from Guildways, it means that our client believes you owe them money. Our correspondence explains what to do next in order to avoid further action. Please read it carefully.

What should I do now to make sure I am not taken to court ?

Read the letter from Guildways very carefully. Think about whether you owe the debt and whether the amount is correct. The letter should provide information about how much money you owe and whether any interest and fees have been added to the debt.

Once you have read the letter, consider the following options:

1. Make a payment in full either through the Guildways payment portal here or by calling 0333 3409 000.

2. Put forward a payment proposal in writing by email to [email protected] if you are unable to pay the debt in full.

3. Seek debt advice if you are in financial difficulty or need advice to help you work out whether you owe the debt, or how you might pay the debt, contact a debt advisor.

The following organisations offer free, impartial, and non-judgmental advice:

Citizens Advice
03444 111 444 (England)
www.citizensadvice.org.uk
03444 772 020 (Wales)
Civil Legal Advice
0345 345 4345
www.gov.uk/civil-legal-advice
StepChange Debt Charity
0800 138 1111 (Freephone)
www.stepchange.org
National Debtline
0808 808 4000 (Freephone)
www.nationaldebtline.org
AdviceUK
0300 777 0107
www.adviceuk.org.uk
Christians Against Poverty
0800 328 0006 (Freephone)
www.capuk.org

Do you still have unanswered questions?

See below for answers to other frequently asked questions.

Frequently Asked Questions

Why has Guildways contacted me?

Guildways are debt collection specialists that represent numerous businesses and organisations around the world. Our clients will often instruct us to seek the collection of monies owed to them. If you have received a letter, email or call from us it is because our client has instructed us to contact you in respect of a sum that is owed to them.

How do I make payment?

If you have received correspondence from us containing a log in and password, you can make a payment through our payment portal which can be found clicking on Make a payment at the top of this page. Alternatively, please call 0333 3409 000 if you wish to make payment by debit or credit card.

What happens if I don’t pay?

If you do not pay, you risk legal proceedings being issued. If a Judgment is subsequently registered against you, it will affect your credit rating. We encourage you to engage with us. Even if you can’t pay in full, it may be possible to enter into a repayment plan. Please feel free to email us at [email protected] or call us on 0333 3409 000. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively.

How do I set up a repayment plan?

Please email us at [email protected] or call us on 0333 3409 000 an provide us with a proposal to repay the debt. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively. Please note, if you make a proposal to repay the debt, we may require you to provide a full breakdown of your income and expenditure so we can assess your proposal.

What will happen if fail to make a payment in accordance with the repayment plan?

If you fail to make a payment in accordance with your repayment plan, you risk legal proceedings being issued without further warning. If a Judgment is subsequently registered against you, it will affect your credit rating.

How do I update my contact details?

Please email us at [email protected] or call us on 0333 3409 000 to provide your updated details. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively.

I would like to nominate a third party to deal with Guildways on my behalf. What do I need to do?

Please email us at [email protected] or call us on 0333 3409 000 to provide the details of the person you authorize to handle this on your behalf. Due to Data Protection regulations, we will be unable to speak with any third party without first receiving your authority. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively.

I am receiving correspondence for someone that is not at the address? What should I do?

Please email us at [email protected] or call us on 0333 3409 000 to provide us with the information you have and we will make a note on our files. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively.

I dispute some or all of the debt. What should I do?

Please email us at [email protected] or call us on 0333 3409 000 providing us with the full details of why you dispute the debt either partially or in full. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively. Please note, if you only dispute the debt partially, you will be required to make payment of the undisputed part of the debt. We may also request further evidence from you to assess your dispute.

I’ve been contacted by another company about this debt. What should I do?

Please email us at [email protected] or call us on 0333 3409 000 providing us with the details of the company that has contacted you. This should include their name, their address including email address, telephone number and any reference number quoted on their correspondence. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively.

Will Guildways contacting me affect my credit rating?

If we have written to you and legal proceedings have not been commenced, this should not affect your credit rating. However, if legal proceedings are issued and a Judgment is subsequently registered against you, it will affect your credit rating. Accordingly, we encourage you to engage with us. Even if you can’t pay in full, it may be possible to enter into a repayment plan. Please feel free to email us at [email protected] or call us on 0333 3409 000. When emailing or calling us, please ensure you quote our reference number so we can assist you quickly and effectively.

Have further questions that haven't been answered here?

Call 0333 3409 000 or email [email protected]